Support videos and online shop guides
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Apr

25

Support videos and online shop guides

Posted at 13:00 in : Blog

Did you know that we have support videos on our website? They’re simple how-to videos that have been especially made to help you get the most from your KLIX office vending machine.

Did you know that we have support videos on our website? They’re simple how-to videos that have been especially made to help you get the most from your KLIX office vending machine. We want to give you the best customer service with the least fuss on your part, so we hope that our support pages will give you the answers to whatever you need to know most of the time. And if not, you can always pick up the phone and speak with one of our Customer Services team members.

Back to the videos! Here are just a few examples of the sort of thing our videos should be able to teach you about:

  • Replenishing cups 
  • Changing the size of your cup 
  • Changing your drink type for 9oz Gold Blend 
  • Changing the pricing 
  • Checking & cleaning the coin mechanism 
  • Dealing with damaged cups 
  • Conducting a full clean for KLIX OUTLOOK 
  • Avoiding telescoped cups

Not only do our videos walk you through visually, they also have written steps for you to follow underneath as well.

We also have online shop video tutorials for you that are also available on the support page online. On this page you’ll find out more about placing an order, your order template and ordering via the catalogue. Other topics that we’ve covered include logging in, viewing your transactions and updating your personal details. The online video tutorials are user-guides that should show you exactly how to do tasks that you may not have been able to do alone before.

Don’t forget - if you can’t find what you’re looking for, don’t fear, you can call us on 0870 600 20 30 or email on marsdrinks.uk@effem.com and one of our expert customer service team will help you as soon as they can. Our customers are important to us, and for that reason we make it our mission to be as great or as little of a support that you need. With our coffee vending machine we want to help you make work a better place, no matter the place, no matter the space!

If you’d like to talk to someone about an office vending machine and the options available to you, please don’t hesitate to give us a call and we can give you more details about our KLIX drinks vending solutions.

Call us on: 0800 0323 444 or visit Get A Quote.

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