Customer service that puts you first
Posted at 10:18 in : Blog
Here at Mars Drinks we want to support you in creating the best possible working environment for your employees.
Our aim at Mars Drinks is to support businesses who want to provide great working environments for their employees. We focus on delivering outstanding customer service whilst doing this because we want your experience of our drinks and drinks vending machines to be simple and enjoyable.
We are focused on making it easy for you to find out the answers to any questions you have. The best place to start when you’re looking for help from us is online. The support section on our website provides you with information on contacting our support centre, support videos, general FAQs and online shop videos and tutorials.
From topics like ‘replenishing cups’ in your drinks vending machine to ‘viewing your transactions’, the step-by-step video guides will help you get to grips with any problem you encounter. We all understand that nothing is ever as quick as you’d like, so using the support page online makes it easier to be in control of your machine as quickly as possible. If you need one of our engineers to help you though you can be sure we are just a phone call away.
On our support page you’ll also find the online shopping guide. We’ve produced the guide to help make ordering your top KLIX drinks quick and easy to do. To start, you just need to visit the online shop registration page within the online shopping guide and enter the following details:
you have completed the form, we will send you your unique user ID and password
to the email address you entered. After that you will just need to browse the
other pages within the guide and you’ll find out how to log in, set up an order
template and place an order. It’s that simple!
Our support page also includes customer news which will keep you up to date on our latest offers and information - from business announcements to updates on the brands we are working with. For example, a recent post reported that customers can now choose from Next Day and Timed delivery options from the 24th March 2014. From customer feedback we understood there was a need e for more flexible delivery times, so we set out to find a solution. We hope that examples like this help to show how important your feedback and customer service are to us at Mars Drinks.
To find out more about the support that comes with your KLIX vending solution and make the most of the best customer service available to you, call us on: 0800 0323 444 or visit us online.