Easy maintenance of your office vending machine
Posted at 14:17 in : Blog
KLIX is the one-stop shop for all your drinks vending needs
We take customer support seriously at Mars Drinks. It’s important to us to provide a fully-managed service with one single source for all your vending needs. That’s why if you choose to do business with us you will receive ‘a single supplier, a single call and a single-minded commitment to vending machine services and quality’.
We’re a one-stop-shop from the moment you decide to install a drinks machine right through to your replenishing them monthly – we’re here to help you whenever you need it. If you need an engineer, they will contact you as soon as possible after your call is logged and during a site visit they will perform a full service, speak personally with you to make sure you’re satisfied and carry out any extra training needed. We’re proud to say that 97% of our machines are fixed on the first visit.
We carry our spare parts so that we can fix a machine there and then without having to schedule in a call-back time and draw one visit out into three. Mars Drinks also believes in transparency and we can happily say that our ‘fault resolution time’ is consistently less than eight hours. We believe that this makes Mars Drinks a supplier of choice because many companies share only their ‘response times’, nor do they detail if the machine was fixed on the first visit.
Mars Drinks also has a comprehensive online support page where you can find general FAQs, support videos and online shop tutorials to help you through any questions you might need answering. And if you can’t find what you’re looking for, your dedicated Account Manager from our strong and reliable team can help you. We’d like your experience with Mars Drinks to be smooth and stress-free always, so that your machines are kept-filled and your employees are kept happy.
We monitor our customer service to ensure that you’re receiving the best support that we can give you. Our Customer Quality Team aims to continually improve our standard of service and encourage customer feedback so that we know what we need to work on in order to create the best possible service for you.
If you’d like to talk to someone about the options available to you, please don’t hesitate to give us a call and we can give you more details on our KLIX drinks vending solution. Call us on: 0800 0323 444 or visit Get A Quote .