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Nov

08

KLIX service and support backup

Posted at 13:00 in : Blog

It’s not just our brilliant KLIX machines that make Mars Drinks a reliable supplier; it’s the support we provide behind them.

It’s not just our brilliant KLIX machines that make Mars Drinks a reliable supplier; it’s the support we provide behind them. It’s important to us that once you choose us to supply you with your drinks, or snacks, you have the best experience possible. We don’t want you to have to draw your attention away from your daily job, and we know how busy people are, so we’ve worked really hard to make each contact you have with as smooth as it can be.

We have a dedicated online page at www.klix.co.uk/vending-machine-suppport for all your support needs and questions. That includes video resources, step by step guides that are easy to follow and of course, an FAQ section to find answers to your queries. If you’d prefer to speak to someone or you can’t quite find what you’re looking for, you can call 0870 600 20 30 or email marsdrinks.uk@effem.com.

In our FAQs you’ll see that we’ve categorised questions into: General FAQs, Help with your order and Technical help.

Our step-by-step guides aim to help make everything about placing an order easier for you. They include topics like: Logging in - Placing an order - Setting up an order template - Viewing your transaction - Updating your personal details. Again, if you don’t find what you need there, you can always give our team a call – they‘re on hand to answer any questions you have, whenever you have them.

What we think is so great about KLIX coffee vending machines is that you get reliable drinks vending designed, manufactured and supported all under the same roof, and in the UK. We have fully trained, professional Service Technicians, and a dedicated contact centre that aims to put you at the centre of our business. Our Service personnel are well trained to deal with any vending machine problems, with skill and efficiency, and our advisors can deal with any issue, in a professional and friendly manner.

If you’d like to talk to someone about an office vending machine and the options available to you, please don’t hesitate to give us a call and we can give you more details on our KLIX drinks vending solutions.

Call us on: 0800 0323 444 or visit Get A Quote.

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