Cracking customer service
Posted at 13:00 in : Blog
‘Support’ is a big word at Mars Drinks, it’s how we attract and maintain our customers, and it’s what fuels our service. It’s very important to us that we get it right so we build our service around you.
We have the most direct service network of any manufacturer. We train all our very own engineers and operate customer services from our UK call centre. As for drinks deliveries, we offer them and can arrange to call you to take your orders whenever is convenient for you, so that we aren’t getting in the way!
We’re a one-stop-shop – and we know our customers value that. When you loan, lease, buy or rent a machine from us, you’re only ever dealing with us from beginning to end. From service to ordering and beyond, we like to think we’re a great company to deal with and you can rely on us because we’re a customer-focussed organisation, and that makes a difference.
By making our machines easy to use and intuitive, we’ve reduced technical issues to a minimum. With our financial packages tailored around you and your needs, so that you can fund your office vending machine around your needs. We try to make it simple for you, so that you don’t need to use our customer service often. But if and when you do contact someone for support, they can deal with whatever your inquiry may be, from a drinks order to machine servicing or invoicing.
We are constantly in touch with our customers because we think it helps us continue to improve and evolve as a business. Whether its engagement surveys or just a general check-in, it’s important to us that we know how you’re feeling. Once your machine is installed, we give you the choice of cleaning and filling your KLIX machine yourself, or letting us do everything for you, including banking money, with our fully managed service. With our machines, you’re in charge – and we’re always here on hand to help whenever you should need it.
If you’d like to talk to someone about an office vending machine and the options available to you, please don’t hesitate to give us a call and we can give you more details about our KLIX drinks vending solutions.
Call us on: 0800 0323 444 or visit Get A Quote.