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Our KLIX availability promise

Posted at 13:00 in : Blog

Are you a ‘Direct’ customer with a new KLIX machine on a ‘Do it yourself’ basis? Have you heard about our KLIX availability promise? Well you’re about to be able to say you have!

So what’s it all about?

Our commitment to excellence in service comes from the top – the Mars Incorporated ‘Quality’ principle states ‘The consumer is our boss’ and that’s the reason we are confident about our reliability of equipment, and the quality of our Service Division. So confident that we are prepared to offer a guarantee of 99% machine availability for your KLIX Outlook and, or, KLIX 450 machines.

This promise is based on the office vending machine being available to dispense drinks for 99% of your working hours (08.30 – 17.00 Monday to Friday) in any one year. If we don’t deliver on this guarantee then we will offer you £100 of free KLIX drinks.

You can read more about the service and support backup, from installation to technical service, and about any additional information regarding the promise - from mechanical breakdown to scale related calls, here. We believe our availability promise emphasises our commitment to you, our customer and boss, and as we like to say: ‘our engineers are nice, but we don’t want you to see them!’

If you’d like to talk to someone about an office vending machine and the options available to you, please don’t hesitate to give us a call and we can give you more details about our KLIX drinks vending solutions.

Call us on: 0800 0323 444 or visit Get A Quote.

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